FAQs. A selection of our most frequently asked questions and their answers.

Technology.

Can I register a domain with you?

Currently no, but we are able to secure a domain for you using external services.

Can you provide me with access to an email server?

We don't operate our own email server, but we do work with independent providers who specialise in email. We'll be able to accommodate your emails over there.

Where are your servers located?

Our critical processes take place in Frankfurt am Main in Germany. We try to run our clients' websites from servers near to where their businesses are based. For example, American websites will be hosted at servers in the USA.

Do you rely on Google, Microsoft or Amazon infrastructures?

No. Our servers are all provided by independent businesses and we don't use Google Analytics.

Terminology.

What's a module?

Modules are small building block components that help you to increase the range of functions on your website. For example, if you want to incorporate map view on your contact page.

What's a section?

A section is a part of your website related to a particular type of content. For example, a typical business website usually has three sections: an introduction, a description of you and what you're offering, and a means of contacting you.

What's a single page website?

This is when all your information is located on a single homepage. To read it, all you need to do is scroll. For this to work, your information needs to be organised in a very structured way.

What's an add-on?

By this we're referring to the special features you can use to kit out your website. So, for example, our product catalogue lets you list all the products you sell and add specialised description pages for more information.

Process.

When does my subscription begin?

As soon as you've provided us with all the content needed for your new website, we'll start collecting payment. This always happens when we enter the design and development phase.

Can you help me create some content?

Absolutely! We have a team of artists, copywriters and designers who are always available to help. If you're on a tight budget, we can also pull from our library of free graphics.

How long does it usually take to complete a website?

The development phase for one of our websites starts after you've provided us with all the relevant content and usually lasts less than a week.

What happens if I don't like the end product?

We make sure to collect your feedback at each stage of the project and go over the designs with you. This means that all your thoughts and desires are incorporated into the process.

What happens when I eventually want to make major changes to my website?

At the end of three years, we give all our client's the option to radically update their website's design. And it's free! You can choose to include or remove add-ons at any time.

Will you maintain my website once it's finished?

We make sure our websites are always in a state-of-the-art condition. This means applying security updates and even amending your privacy policy. You can easily update your website's content yourself using our content management system.

Pricing.

I don't know which plan to pick. What should I do?

No worries, we think it's really important to discuss this individually with each of our clients. Once we've established what your unique requirements are, we can work together to find the most suitable plan.

How long does it usually take to complete a website?

The development phase for one of our websites starts after you've provided us with all the content we need and usually lasts less than a week.

Why can't I purchase a plan straight through the website?

We're all about the personal touch. That's why we ask you to fill out a short client brief. We want to know what drives you and why you're so passionate about what you do.

How much notice do I have to give if I want to cancel my subscription?

We don't have a hidden notice period or anything like that. You can cancel at any time, but some of our plans have a minimum term of up to one year.

Do the designs and coding belong to me even after I unsubscribe?

The code always belongs to us. However, you can use the unique designs we've created for you wherever you want. These are yours.

About us.

Where are you based?

Mostly in front of a computer screen... But our company is based in Berlin and our team is spread out across the world.

Do all Puzzlers work as your employees?

Some do, some don't. We work with a lot of freelancers who are spread out across the globe.

Are you looking for new talent?

Always! Whether you're a freelancer or interested in joining our team. And don't worry if you don't have any experience of working in the tech industry, we're happy to train you up.

Content Management System.

Can I change the design of my website in the CMS?

No. We're of the opinion that handling functionality and design separately is in our client's best interests. If you'd like to make changes to the design, you can always contact us.

Will you teach me how to use your CMS?

Absolutely! Once the development phase is complete, our project leader will hand your new website over to you and provide a short introduction to our CMS.

What does CMS mean?

CMS is short for Content Management System and it's a type of software that allows you to modify the content of your website.

Can I install plugins?

Yes and no. We offer a wide range of specialised add-ons that are similar to plugins, but belong to a slightly different system. This means we provide everything from integrated maps to analytics tools. However, in order to ensure that these add-ons fully align with your design, we need to update them ourselves.

Do I have to pay extra for the CMS?

No! It comes included with every Puzzlers website.

Content Creation.

Can I use the custom pieces that have been made for me across other media platforms?

Yes, you own all the rights to the work, which means you can use them outside the context of your website.

Can I use the free graphics from your library across other media platforms?

No. Unlike custom pieces, these graphics are only available for use on your website.

I don't know how much content I need or if my content is good enough for my website.

No worries, we'll look over all your content and provide an honest evaluation. We'll also discuss the scope of your content with you in person during the conception phase.

How long will I have to wait to receive custom work?

It depends what kind of capacity our artists, copywriters and designers have at any time. In most cases, we're able to deliver the first pieces within a week. Photo editing, on the other hand, usually only takes a few hours.

Even if I don't have a Puzzlers website, can I still order illustrations through you?

Absolutely. We're always open to these kinds of enquiries.

Copyright 2020 . The Puzzlers UG

Legal Notice . Privacy Policy